For subscription plans, AgentUp will automatically try to charge the primary payment method you set up in your account on your scheduled billing date. If payment on the primary method is declined, AgentUp will then try to charge your secondary payment method. If billing is declined on both cards, an automatic notification email will be sent to your account informing you that billing was declined and that you need to update your payment methods.

Should payment not be received within three days, your account will be locked with no ability to upload additional work or access previously completed batches and all Single Property Websites and Virtual Tours live on your account will be deactivated. Your account will be unlocked automatically when payment is received. Once your billing method is updated, you will have the ability to pay off your existing balance or you can contact [email protected] to have our sales team run payment for you.

For monthly subscription plans, if payment is not received by the end of the month and no images have been uploaded by the client in that month, AgentUp will cancel your subscription plan and move your account to on demand status retroactive to the end of the previous calendar month. At this time all Single Property Websites and Virtual Tours will be deleted and all AgentUp accounts and sub accounts will be deactivated.

*AgentUp does not issue cash refunds for unused credits.